UTILITYWISE CASE STUDY

It’s fast, friendly and energetic. We feel we’re much more proactive to customer needs. Tell us about Utilitywise We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates. It’s a young, fast-growing company. We weren’t using anything else previously and we got feedback up and running pretty much straight away. The customer comments that we receive are incredibly useful.

Above all we have to act on the feedback we receive so that customers can see that we listen and that we care enough to take action on what they tell us. We like the clear dashboards and we’re extending our use of the system to break out the data within teams as well as measuring our overall performance. What word or words sums up your experience of CustomerSure? Tell us about Utilitywise We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:. We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:

Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

Customer satisfaction continues to rise in all areas since we introduced CustomerSure. Above all we have to act on the feedback we receive so cwse customers can see that we listen and that we care enough to take action on what they tell us. We manage their energy needs from procurement to account management.

  HOMEWORK POLICZALNE CZY NIE

What word or words sums up your experience of CustomerSure?

Don’t overload the customer with questions as it becomes tedious and overwhelming. Helping cas use feedback better is what gets us out of bed on a morning. We like the clear dashboards and we’re extending our use of the system to break out the data within teams as well as measuring our overall performance.

Utilitywise | Case Studies | CustomerSure

Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development. We have to collect feedback stury make sure we understand what’s important to customers and how well we’re doing. Utilitywise offers businesses a better way to buy and manage their energy and utility services. We make utilities fun!

We interviewed Suzy Rand, Operations Manager. We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money.

utilitywise case study

They’ve helped us shape when, how and in what format we contact our customers, and how best to respond when they call us. We chose CustomerSure because it was recommended to us. But the team studu experienced and they also know that only happy customers keep renewal rates high.

People like working at Utilitywise.

utilitywise case study

How did CustomerSure help? We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means: Have we answered your questions? Who else uses CustomerSure?

  GOV.UK CASE STUDY D&AD

Walking round the office it feels busy and you get a strong sense that everyone is determined to do their best for customers. Be aware of who you’re sending satisfaction surveys to and see it from their point of view. Have a clear idea of what you’re trying to achieve. Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

We weren’t using anything else previously and we got feedback up and running pretty much straight away. They’ve embraced the Net Promoter Score methodology and they chose CustomerSure software to measure their performance and improve customer satisfaction. We feel we’re much more proactive to customer needs. Tell us about Utilitywise We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money.

It’s fast, friendly and energetic. Request a demo or Schedule a call. What challenges were you facing? What results have you achieved?

utilitywise case study

The customer comments that we receive are incredibly useful. We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates. We need to be proactive and move quickly if ever we receive a studt.